Does eCRATER support Secure Socket Layer (SSL) encryption?
Yes. SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted.
Technical Troubles: The text comes out garbled.
To enjoy this site, it is recommended to use Windows 98 or 2000 and Internet Explorer 5.01 (SP2) or 5.5. Standard encoding method for our Japanese site is Shift JIS and its for our Chinese site is Big 5 And its for our simplified Chinese site is GB2312. Check if you can read this encoding method by selecting Encode under Display on your Internet Explorer menu bar.
Technical Troubles: The window takes forever to change.
The trouble is probably being caused by your browser's cache, so please do not go to your cache setting. Simply refreshing the window should solve the problem. If you are using Internet Explorer, you can refresh the window without going to your cache setting by holding down the [Ctrl] button on your keyboard and clicking on the [Refresh] button in your browser window.
* Please do not push [Refresh] button at checkout screen.
Technical Troubles: The window just stopped while I was shopping. Why?
We are very sorry about this, but the window can stop or a page can appear blank when we are experiencing an extremely high volume of traffic. In such case, close the window and access our site again from the beginning. However, please be reminded that when you close the window, any items you had put in your shopping cart will be canceled.
Products: How does my order come packaged?
Usually Products is packed in a durable paper bag. We would appreciate your understanding and cooperation for simple packaging. We only use a carton case for high-volume order.
Any further inquiry after reading above FAQs
please contact at email@example.com stating with your name, order ID(if questions are regarding to your order). Or it is recommended clearly read through "Terms and Conditions".